He was ready to restore his whole hard disk from a system image to retrieve those files, when I told him I knew a better way to go about the task by taking advantage of Windows 10's native VHD support. The files he needed were not on his most recent File History backup, which was several months old by this time, but the files were backed up on the system image stored on an external hard disk. It was then that he realized his mistake in forgetting to follow his File History routine. Sure enough he encountered a problem and lost some files that were very important. For some reason, he stopped using File History but kept up his system image routine. He was using File History to save his data on a weekly basis and creating a system image of his hard disk every couple of months. Recently a friend of mine let his backup routine slide.
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